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Summary
| Publications & Presentations
| Experience | Education &
Affiliations |
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Consulting and Freelance
2002-2003

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Cisco Systems -
Business Analyst/Usability Consultant
- Evaluating internal CRM applications used by the World Wide Sales
Organization to ensure the applications meet business objectives
- Utilizing NetRaker to design global online usability studies
- Creation of internal web site to present the program to executive
management
Pronto Networks - User Interface Design
- Design of wireless customer portal for handheld devices and computers
Instantis - Usability Analyst/Information Architect
- Evaluation (heuristic analysis) of a tool used for Six Sigma project
management
- Created style guide to be used for future development work
- Redesigned the look and feel to change it from looking like a consumer
application to looking like an enterprise application
- Field research
San Francisco AIDS Office (SFAO) - Information
Architect/User Interface Design
- Creation of a web site portal to facilitate reporting to the CDC and
present AIDS educational information to at-risk groups
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Senior User Interface Designer
2001-2002 |
VA Software
SourceForge was originally created as a portal. Overhauled the user interface
to better support the target enterprise software developer market.
- Business and requirements analysis to determine how
to repurpose the existing SourceForge application for the enterprise
customer. Met with key customers to determine needs and pain points
with current systems, met with key stakeholders to determine business
requirements, task and work flow analysis. PRDs and interface specifications.
Contributing team member for functional specifications.
- Created Style Guide with design and content guidelines
to direct user interface design across the 3.x series of releases.
- Overhauled the information architecture to better
organize the information and reduce mouse-clicks.
- Created alert-based notification system to allow users
to quickly find information that is relevant to project management.
- Created various methods to allow users to navigate
complex and data-rich informational space to quickly find what is relevant
to a particular user.
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Quadramed - User Interface Team
Lead/Requirements Analyst
2001 |
Quadramed
Led user interface design team of contractors and in-house
developers and designers to create an interface for a web-based medical
software used in hospital compliance programs and inpatient and outpatient
medical coding.
- Led user studies in the field.
- Requirements analysis, use cases analysis, and work
flow.
- Competitive and Gap analysis.
- User meetings with customer advisory committee.
- Extensive use case and work flow.
- Received the Topaz "Can-Do Award" for contributions
to the team.
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Consultant
2000-2001 |
- BizRate - usability testing
of a browser add-in that helps consumers make purchasing decisions
- Brodia - redesigned branded
services sign-up procedures to improve consistency and usability for
an e-wallet product
- Berrypick - stealth mode
company. Deliverables include persona development, wireframe/schematics,
information architecture, cognitive design, palette design, web design,
graphics
- AdvisorTeam - Company
sells a personality test service. Redesigning information architecture
of the site to improve scalability, reduce user confusion, and increase
conversion rates.
- Manugistics - Designed
a complex business application that allows salespeople to create winning
bids on large corporate sales.
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Manager: User Interface &
Tech Pubs |
E-Stamp
Interaction design, user-interface design, information
design, usability testing, heuristics evaluations, extensive project management,
departmental budgetary responsibility, managed 3 direct reports and various
contractors and consultants.
- Created customer advisory council to solicit input
on product features and functionality.
- Designed a web-based postage product within severe
governmental
regulatory constraints.
- Taught developers about user-centered and goal-directed
design.
- Redesign of an existing desktop-based postage product.
- Delivered a forward-looking user-interface that influenced
corporate strategy.
- Developed key metrics to improve understanding of customer
behavior and retention.
- Taught usability testing to others in the company.
- Evangelized user interface design principles throughout
the engineering and marketing organizations.
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Principal (Lead) |
Catalyst Resources
Extensive project management, user-interface design, information
design and architecture, heuristic evaluations, interaction design, graphics
development as lead on various UI projects.
- Designed a web-based custom document generator for
Cisco Systems
- Designed two modules for Cisco's training administration
application
- Various projects for Hewlett-Packard's E-Commerce site
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Webmaster/Engineer
1997-1999 |
PlaceWare
Corporate webmaster promoted into the engineering department.
Product design and planning as part of a multi-disciplinary team, extensive
JavaScript development, copywriting, documentation, graphics,
layout, HTML. Wrote, carried out and analyzed usability test information.
- Heuristics evaluations. Some end user customer support.
UI design for a java-based collaborative product. Project management
of multi-disciplinary team of employees and contractors to bring up
a new web site, graphic design, layout, CGI programming (PERL), JavaScript,
configuration and maintenance of web server, and technical writing.
- Product was initially difficult to enter. Users had
to read various system requirements. Wrote JavaScript so that people
no longer needed to understand their configuration issues and were warned
about actual problems.
- Usability tests suggested that people were unable
to move their content into the server without assistance. Redesigned
the upload UI. Later usability testing showed 100% of the subjects could
upload their material without assistance and said it was easy to do
so.
- Wrote an intro guide for the product that was presented
to the board and given to key customers.
- Re-did the information architecture and navigation
to make the site more usable.
- Successfully improved search engine positioning for
key words chosen by marketing.
- Put systems into place to allow Marketing to collect
data on web site usage.
- Taught usability testing to others in the company.
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Managing Director
1994-1997
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SenseMedia
- Developed an award-winning multimedia, collaborative,
distributed, object-oriented, programs interface to a MOO server. Light
system administration. This was one of the first web-interfaces for
live chat on the Internet. SenseMedia was on Netscape's What's Cool
list for over three years and won awards from LookSmart and others.
- Developed an IDE that allowed people to chat, create
their own web pages without knowledge of HTML, extend their virtual
environment and post things to a bulletin-board type mailing list
- Developed a catalog program that allowed rapid web-site
building of categorized content.
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info@synchronous-city.com |
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